Our Reviews

Everyone at the dealership was pleasant but we spent $1,900 and the problem isn’t fixed. Very disappointing.

Always treated like family

Professional. Accurate estimate. Excellent diagnostic

Great service and friendly staff.

It was a very pleasant experience.

I am a first time new car buyer. My salesman,Isaiah, made the experience a complete joy. He is a young man that has a perfect disposition for making a customer feel comfortable and at ease. At no time did I feel that I was being patronized or decieved. Everyone involved were friendly,helpful and very professional. The insurance agent,Taylor was able to find me extremely affordable coverage for my new Terrain. She is an absolute miracle worker. I have already recommended Hurd to everyone interested in a new car.

Just bought the truck. Breaks down less than a month later. Then they soak me for repairs. Truck still doesn't run right but now I'm afraid to bring it back for more repairs. Will let everyone I know to stay away from this dealership.

I recently had my vehicle serviced at Hurd Auto Mall, and unfortunately, my experience was extremely disappointing from start to finish. There was no communication throughout the process until the very end. My vehicle ended up being in the shop longer than I’ve actually owned it, and despite me expressing multiple times how frustrated I was, no one made any real attempt to make the situation right or to ease the inconvenience. The diagnostic and repair process took far longer than normal, and even then, my front camera issue—which I had clearly reported - took forever to be looked at, let alone be repaired in a timely manner. On top of that, they had my vehicle for over a month and never offered me a courtesy or loaner vehicle, making it extremely difficult to get to work and manage day-to-day responsibilities. Since this was my only vehicle and I had traded in a perfectly working truck, I had to go out of my own way to carpool or borrow other vehicles. When I needed to bring the vehicle back multiple times, there was little to no effort from the service team to help me with transportation or logistics. To make matters worse, after picking up my vehicle from a tire repair, the tire was flat again by the time I got home. I will say the service representative I dealt with was polite and professional, but overall, there is major room for improvement in communication, accountability, and customer support. After spending $55,000 on a vehicle, I expected a much higher level of service and care. This entire experience has left me very disappointed and questioning whether I’d recommend or return to this dealership for future service.

All was good

Easy in and out for an oil change.

Great customer service!

Great salesperson (Orcin) was very motivated and knowledgeable. I was extremely impressed by the service I got.

Great customer service

Jenn lohman was great! She handed securing a alternate transportation for me so I could get to and from work until my truck was serviced and ready to be returned to me!

Done on time and perfessionally

Very friendly service people

Joe is always a pleasure to work with. He shows us exactly what we are looking for and does not waste our time. He is very personable and knowledgeable about the products as well as what Chevy has to offer.

No issues, all good

I was at Hurd for a routine oil change, lube, tire rotation, etc. I was treated very pleasantly and professionally. I waited in the very nice waiting area, And, I was in and out in one hour. This was a very pleasant experience.

easy to deal with and very professional

The service was great.

My service visit was a nice and simple experience. Drove in and talked with a service associate. Left my keys and went in to their very comfortable cafe / waiting room. Overall a nice experience.

Components that are listed as included optional equipment on the window sticker were found uninstalled behind seat in the PDI bag. The list of incredable excuses as to how and why this happened goes on and on and thus far there is no reason to believe the dealer has any intention of installing them. There are no instructions in the bag to follow or even explain the potential use of the bags contents. The major component left uninstalled is an accessory power bank for powering accessories related to snow plowing and contractor needs for additional equipment that may be needed for the various uses this truck has been set up for. This is a medium duty plow truck with a significant tow capacity. Either the staff doesn’t know that or they don’t believe it. Either way , the consumer is left to blindly install the components at his own risk with no information as to how, when or why they should be used. And they act like I’m the stupid one. 50+ years in the automotive business at many levels, a half dozen vehicles obtained personally from this dealership as well as countless recommendations to my clientele to purchase here through the years…not to mention 40 years of purchasing all of our GM parts needs through your parts department…The salesman has indicated to me that he is not mechanically inclined and therefore has no knowledge of any thing mechanical about this truck…have a little respect. Who do they think will install this power supply? The consumer? No liability issue there! Give me a break! I need an appointment to have the power supply installed and the rest of the components in the bag properly installed or explained…Soon! Winter is coming and I need to set up my truck. I purchased this truck to plow, salt and sand and pull a landscape trailer. It was built to do all these things. One can safely assume if GM thought I should finish putting the truck together they would at least include instructions! I’m sure that is not the manufacturers intent…how about you complete the PDI your service department has already been paid to perform? It’s not up to the service department to determine what components the purchaser will actually need to use and which components are unnecessary …safe to say my experience has not been good. I have never been so disappointed in a facility or insulted and infuriated by my inability to have an intelligent conversation about how to rectify the situation.

Overall, the team doing great job. My only problem every time when I bring my car for oil change, I need to arrange my chair on my other setting to the way I normally have, and the team never put it back as the way they receive it. I find myself spent five minutes to arrange everything back, and it’s not the first time.

Courteous and quick

I was treated very well but noticed the interior dome light was set in the "off" mode. When I got home, I set it to "door " mode but once the car was exited the dome light would not dim and go off. I suspect someone at the dealership realized the light was not working correctly and simply shut it off.

Took much longer than I expexted for an oil change and tire rotation. 2.5 hours

I scheduled a diagnostic appointment for Monday 10am. Upon arrival I was told there was no such thing as appointment and it was just a queue. I decided to leave my truck anyway. My truck was finally brought in at 2pm on Friday! I was left without a vehicle for the week only to be told that they couldn't duplicate the issue, but I could do a $500 service to see if that works

The service staff were polite and professional. The waiting area was a comfortable spot to relax and wait for my service to be completed.

Service department did not seem to be honest and upfront on my inspection. Originally failed due to rear brakes and motors, but front also needed to be done. Then suddenly a light bulb was a reason to fail on second attempt, even though it passed 1-2 weeks prior. Charging 20 for bulb and 48 for labor is inexcusable.

It was a very smooth transaction. Aaron was a very knowledgeable person

Professional experience.Sales person was not pushy .one of my best Auto purchases ever.Woyld totally recommend.

April 9 - we brought our Traverse in to be serviced after it would not turn on/drive. It turned out to be a transmission issue and we were told the parts were on back order. May 21 - we were told the parts were in June 3 - told our vehicle would be ready 6/4 by noon for pick up June 4 - vibration on test drive, asked to keep loaner an additional day notified car was ready we picked up our car, but returned it within the hour after hearing the same noises. June 11 - we asked for an update. Still in process of diagnosing, transmission has to come out to determine noise. June 13 - asked to return rental the following day to enterprise for servicing and get a loaner car from Hurd. June 14 - asked for a vehicle comparable in size to traverse. Have already had 6 different rentals/loaners with some being too small for family. Received an Acadia w third row. July 1 - all parts ordered for transmission. The part replaced first was at top of transmission, now a part deeper in transmission has failed. July 2 - contacted GM to create a case July 8 - message from GM, they had not received an update from Hurd and would reach out again July 12 - missed call from GM, checking on status of repair July 19 - missed call from GM, checking on status of repair, returned call left message July 23 August 2 - received an update, replaced two components of transmission on top of original repairs. Did not resolve issue. Hurd reached out to GM to determine how to proceed. They were advised to replace transmission, which they had on hand. We should hear back following week. August 7 - missed call from GM, checking on status of repair August 12 - picked up our car August 13 - returned car, hearing more noises. Told it was safe to drive, but as you may understand, at this point I was/am not comfortable driving the car, especially without being fixed again. I’m told there is no rental or lender car. Contacted GM, left message. August 14 - came back to service to get a lender. While I was given a lender, it is a Trax. Not comparable in size to the Traverse and much too small for our family of 5 plus my mother in law. I was told it would be short term (day or so). Contacted GM, left message. August 15 - contacted service manager to see where we stand on my car and he agreed with the need to replace the lender with something bigger. I would hear back Monday. received call from GM, they received my message following up on case and will contact Hurd August 18 - called service manager to follow up at 2:30. I was unable to speak with him, but was given the message that he didn’t forget about me and would call when he has something bigger. Contacted GM, agent not available, no update. August 19 - called at 3:20 to follow up, left a message for service manager regarding our continued need for a larger car to suite our family. Immediately after, heard from service messaging that the new issue was found and wouldn’t take long. They needed to replace the flex pipe as part of exhaust system. Part was on hand in stock. Contacted GM, left message. As of Thursday, August 14, we requested to begin the buyback process from GM, that we thought was already in place. I have called GM each day since (Aug 20) to get an update, unable to get in touch with our advisor. August 20 - our car was ready for pick up August 21 - expressed concern and safety over picking up vehicle that there have been issues with for 4 months. Emailed Terry (Hurd manager)and Peter (inventory manager that offered his help/card one day we were there between pickup/drop offs), asking to advise what our options were as far as continuing with loaner, getting out of lease/into something new/buyback process. service advisor messaged, understood but needed loaner back for other customers. Told Peter called us but couldn’t get through. He and Terry were given Chris’s number. picked up vehicle. Contacted GM, left message. August 22 - check engine light on, we let Hurd know we would be coming back for a loaner. Asked if light was just on or any other issues. told it was related to the auto start and was safe to drive. An appointment was made to bring it in on August 25. August 23 - Car turned on (screen/sounds), but would not start. Message sent via text to advisor. No reply. Called Hurd, kept getting put on hold or pushed to voicemail. Finally spoke to an advisor (not ours) and was told a shuttle would pick me up (5 min away). Forty minutes later, called again. Our advisor said she would send the shuttle. While I waited, I emailed Terry and Peter again. Got to Hurd, was asked where my car was/when it would be there. I assumed Hurd was taking care of that, especially since they sent me home with the vehicle stating it was ok to drive. Told customer takes care of that. Had vehicle towed to Hurd. In the meantime I was given a plated car since they did not have my plates. Need to return August 25 for bigger loaner. August 25 - picked up traverse loaner August 27 - contacted GM, left message. August 28 - Received update, still waiting for diagnostic. New issue outside of transmission, a different technician needs to look at it. spoke with GM regarding status of case and lack of progress September 5 - replied to automated email offering to upgrade our vehicle. September 8 - Received a message apologizing for delay in diagnosis, hoping within the week expressed, again, that we would entertain leasing from Hurd again and turning in lease, but no one in sales/management wants to communicate with us. Conversation was sent to sales manager. sales associate called per manager. We explained situation and desire to get into a new lease without penalty for terminating our current lease. He was going to let manager know and have him call us. September 11 - service advisor called to inquire our status with sales. No communication from them. September 12 - sales manager called, expressed that he would help and could contact his GM rep to see what they could do to get us into an equivalent trim level acadia. He would put a presentation together for the rep over the weekend and contact them Monday am (September 15). We would hear back by noon on Monday. - Gm customer service called to follow up on information they received from Hurd regarding August 23 issue. Expressed frustration with everyone involved, lack of communication or willingness to help us resolve the issue. They were waiting to hear from hurd (Hurd waiting to hear from GM). September 16 - service advisor called to check sales status, again no contact. Said they were using our vehicle as the shuttle in the meantime to ensure the vehicle was working properly, and to hold onto the loaner. sales manager called in the evening stating he was out with covid for 4 days. Would have another sales manager get in touch with us the following day. September 17 - asked to return loaner, there were other customers waiting and sales team is working something out. When asked, we were told the sales manager was not in that day, but was the day prior. Our vehicle has been test driven, diagnostic run, and working in normal operation for over a week. Service manager left the area upon our arrival and returned when we were leaving. We asked to have the gas tank refilled, as we brought it in with a full tank, and continue to return loaners with gas. Previously returned on empty. Left Hurd 4:30pm with Traverse. At 7:30pm the vehicle would not start. It turned on (screen/sounds) but did not start and would not turn off, as it did on August 23. Had vehicle towed to Hurd and sent service advisor a message to let them know. September 18 - GM customer service called to follow up on details of vehicle. Received info on September 15 that the vehicle was working. Updated them with the details of the week. They would reach out to service upon the end of our call. I asked to be updated the same day, told by tomorrow morning. Called Hurd 9:30am as we had not heard from anyone, left a message with service advisor. At 10:55am a different advisor returned the call (ours was not in). This advisor took down all of the details pertaining to the car not starting and said he would get back to us. By 1:30 we had not heard anything and I had no loaner/vehicle to leave work. Called Hurd service and was disconnected. Called again, sent to voicemail. Called a third time from a different number and call was answered right away. I was told our advisor had left early, the car was tagged and would be processed tomorrow when they returned. I expressed that I needed a vehicle today and would not wait until tomorrow. Asked to speak with service manager, and that he not push me to voicemail. They couldn’t guarantee, so I stated if he did not take my call, I would get dropped off and make a scene. I was on hold, came back asking if our vehicle was was at a specific auto body, asking if it was in an accident. I told them no, that specific auto body only did the towing for us. They returned again saying the sales manager had keys for us (to the loaner we returned the day prior that they needed for another customer). Picked loaner up again, same miles, same gas amount, had not been cleaned, showing it was not needed for another customer. Service manager again was in the area and avoided speaking with us. Called sales manager at 3:51 to express frustration with the day, situation, and for not having calls returned. Left a message. September 19 - received message from service advisor, will look into repair order. received call from GM, no update September 24 - received call from GM. Asked for update if we’ve received anything- said no. She said she never heard back from Hurd. She would reach out again today. After today (2x) with no response then she can escalate internally. September 27 - received call from GM. She still has not heard from Hurd asked if we have obviously said no. She said she’s escalating internally so she can get the information she needs. Once she has that information, she writes it up and sends it to the repurchasing team. September 30 - received call from GM to update “there is no update”. October 3 - received call from GM asking if we were enlisted in military at time we leased vehicle October 10 - received call from another agent at GM. He let us know “they are working on it”. Expressed our frustration with the entire situation. Asked to share our information. He said he would email me so I could reply. No email sent. He said they are working on repayment options, we thought we were waiting on info for buyback. Spoke almost 30 minutes. Said he would leave detailed message for our agent. October 11 - received call from another agent at GM stating they are working on it. They were unaware of the conversation that took place the night before, although notes were there. This agent said they are working on buyback. October 14 - service advisor sent message, car is ready. She’s been out, “spoken to the technicians that have worked on your vehicle and the mileage they have put on your vehicle when driving it and they let me know your vehicle is working in normal operation right now”. picking up vehicle, they cannot find my keys. Find out another customer took them, sat in waiting area for 30 minutes until that customer returned with my keys Left 4:10 drove home, left house 4:45 CarPlay not working now

Service was prompt and courteous

My dealer was great to work with! Very helpful, attentive, and made the whole process smooth from start to finish.

Easy check-in. Comfortable waiting area. Truck was ready before estimated time for service. Service writer Chris was pleasant and a pleasure to deal with.

I came to Hurd auto mall for a truck and Hurd made it happen even with my bad credit Hurd made it possible and now I have my brand new truck thank Hurd

Always have great service for many years I've been going there for service and great vehicles

Everything is fine

Exceptional purchase experience at the hands of David Cathey & Marcin Orybkiewicz! Knowledgeable & great to work with.

The service at Hurd is excellent. In fact, the best I have ever experienced at a dealership in my life. I would like to specifically mention Savannah Cyr (Service Writer), who always provides excellent service, always goes above and beyond, and responds to questions and requests immediately.

Every step of the transaction was seamless and all the people were very professional, courteous and friendly.

I brought in my car because it was leaking oil. I understand it had 200000 miles on it. So very understandable. It took 4 days to fix at $4600. Ok it's 15 years old I understand. So I rented a car for the 4 days. On the 5th day I pick it up and drive away...all seems ok. Then the next day I pull out of the driveway and what do I see...oil. I call the service tech. They get me back in and find the problem and repair it again. Alls ok finally no oil leaks...well hold on...I'm driving home from picking it up and when I hit the highway and press the Gass the rpms races like hell...then it gets back to normal. Then I press the gas to pass a car and the rpms race again. So now I got to get that checked. I love my chevy cruze so I'm hesitant to get rid of it. But after a 4600 repair and 450 car rental well ... NOW I have nothing but good words for the service tech...she was great. And as I said it has 200000 miles I understand. But...the engine reving problem after the engine was apart for the oil leak is questioning. So in the end I give the service tech Savanah 5 stars...but the rest of the experience....well...I rather not say.

All GOOD

Great customer service. Marcin made the whole process easy and was a pleasure to work with

i got exactly what i wanted at a price i wanted to pay.

As always, it was a positive experience and my service contact Ms. Cyr was excellent with information as well as a nice sense of humor.

I had Avery good experience shopping for our new vehicle. Our sales Rep, was very Professional and helpful.

Very professional

Always great work and customer service!

Excellent customer service from Chris and Savannah, always.

It took a bit, but all seems well.

My SUV is running beautiful! I had rear brakes and rotors put in, system flush, four new tires, alignment, etc at Hurd in Johnston RI. Christopher in the service department was very professional and helpful. I will always ask for him when we have work done on our vehicle. He made sure I got the best price and kept me informed every step of the way! Thank you Chris!

Great experience with everyone

Jennifer was wonderful to work with.communication, text and phone. Product worked well. Technician did a great job. Car was returned as clean as I left it.

Tried to charge me 79.00 when I had an extended warranty

Chris was a pleasure to deal with. The longer service representatives like him are around the longer I will continue to keep coming.

Brian the service manager took very good care of me regarding an issue i was having with defective tires on my truck. They prorated my tires and installed a new set of tires at a small cost to me. I am very satisfied with the service at Hurd.

Couldn't find part to help get through inspection, didnt get phone calls back in time. Also had my truck for a week and we couldn't get everything accomplished.

Dealership was clean and inviting

Everyone I dealt with was extremely helpful and my service time was swift

Your staff is exceptional. Our salesman, Patrick Keeley was so easy to work with and very knowledgeable, Wayne Guindon was remarkable and Kerry was great as well

Very attentive and he said about an hour and a half. He was right on time. Much appreciated

My Tahoe has 2,000 miles on it. GM knows there is a problem with the thrust bearing and has even sent a bulletin to dealers describing the issue and how it should be checked. I offered to pay for the service as per the bulletin’s instructions. Hurd refused to check the tolerances. Shameful in my opinion and totally not what I would have expected. I never asked for it to be free. Just wanted piece of mind that my new Tahoe won’t have total engine failure while driving my grand children around. Hurd has side stepped this known issue and clearly wants to distance itself from a known problem with the 2025 LZ0 Duramax. The service tech, Savanah was as helpful as she could be and I would give her high marks for trying to make this right. I appreciate her help with this problem. The Hurd service manager and warranty manager failed to make this right. They seemed to just want to avoid the issue.

Ryan Gomez-Paulhus is a fantastic sales person. He was friendly, helpful and extremely knowledgeable about the vehicle. I was purchasing. It was a Denali ultimate, Which in my mind is a very complicated vehicle. Ryan was able to answer every question I had About the truck and how to use it, without doing any research. He also made all the paperwork a breeze which I guess was more complicated as I was purchasing out of state. I’m 79 years old, and have purchased many vehicles and this was by far the easiest of all. Having owned and operated a large business for 45 years I can tell, Ryan is a keeper. I would definitely recommend Hurd Auto sales, within an A1 rating.

Working w/ Jennifer in service was great. Was not your typical dealer service run around. Made appointment to get my truck fixed, was called explaining the issues, items were fixed under the estimate. Truck was done very quickly for the issues I had. Thanks again.

It was quick and painless

Best vehicle purchase experience in my life!

Great organization and people!

A little longer than expected but overall excellent!

Service went well as usual. I enjoy having the dealership where I bought my truck new.

It was very good. They explained all they di

Jen was really prompt and friendly as usual , took great care of me and my new GMC Sierra for my first service visit !! Would always recommend talking to her !!

I buy a lot of new vehicles, but this was the worst experience I’ve had with a dealership. They did absolutely nothing to earn my business. They’re attitude was this is our price, take it or leave it. They seriously seemed like they couldn’t care less if we bought from them or not. They wouldn’t budge one inch on anything!! They finally gave in and gave my nephew a second key, but acted like they were losing money to even do that. They are nice people, but I wouldn’t ever go there for another vehicle. They did NOTHING to earn my future business. Very disappointed with this dealership!!!

Did not reset my oil life percentage to 100%

This has been a great experience! From being informed about the process and timeline to receiving the courtesy shuttle home, everything was smooth and efficient. The work was completed earlier than expected, and the staff was friendly and kind throughout. James was amazing!