1. I made the appointment on-line Dec 8, check engine light came on. First appointment was Dec 12. Dropped car off on the 11. Called 4 P.M. on 12th. Hadn’t looked at it yet. Dec 13 e-mailed me with a quote of 1145.32 needed to replace seals. I had the seals replaced Nov 2017. They aren’t under warranty. After being without a car for 1 week I asked for a courtesy car. I would have to come in on the 16 at 9 A.M.which I did. To shorten this message up you didn’t have the parts, you were backed up with repairs, it was the holidays. Finally I was able to pick up the car on December 31st. Paid 1457.29. Drove it home. January 2nd I was in a funeral procession when the car started doing the same thing it was doing when I originally brought it in and the check engine light came on. I called and left a message for the “Supervisor Mr. Gauthier” to return my call. He still has not. January 3rd I call again and Dwight tells me to come back in. He gives me another courtesy car. Later I receive an e-mail that my car has an appointment scheduled for January 8 at 10:30. I have to wait an additional 5 business days before you will even look at it yet again! My car should have been looked at immediately not a week later. Don’t tell me again about trouble with shipping parts, as someone who worked 18 years in distribution I can write a bill of lading and print a UPS tag in my sleep.
Other the than not resetting the oil condition indicator on the dash board display and not issuing a new sticker on the window concerning the next oil change schedule, the service was good, especially from the service adviser who handled my visit.
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