The young man helping us kept us updated on our vehicle, and answered all of our concerns. He was very pleasant and made us feel comfortable - which was a big improvement from the person we had last time. I was very satisfied with my visit.
I had to wait most of the day just to get a tire replaced on my truck I think their should have been plenty of tires in stock that way when i need all 4 tires replaced i would not think twice about coming in for tires
The person that managed my service experience was very attentive and responsive. The service was completed faster than I anticipated. Everything is made easy and the waiting area is very conducive to just relaxing of getting some work done.
We have purchased 4 vehicles from Hurd and I honestly can say that we will never be back. I have a Yukon SLT that is only 3 years old. I dropped it off to see what it would cost to fix the antennae b/c my Navigation wasn't working, and also to replace the DVD player. I already knew what was wrong with both of those things yet I was still charged over $250 just to 'diagnose' it. That's ridiculous and the mark-up you guys were going to charge to fix them for me was insane! My husband purchased the antennae himself and within 30 minutes my OnStar and Navigation were working again. He's not a mechanic. You want to charge me $600 on top of the fee to diagnose a problem we already knew about. The DVD player costs $400. You want me to pay $1400. It's a couple screws to pop out. What a joke. I also had my vehicle there to repair a tire that was leaking air. My truck sat in your lot for 9 hours! They told me my rims were rotting and all needed to be replaced. We left with the vehicle and the next day I brought my truck to Town Fair time - and they found a NAIL, and charged me nothing to fix it. We will never back back to purchase another vehicle from you guys and we'll be sure to let all our friends and family know what a terrible experience we have had. I drive a 3 year old garaged vehicle. I should not be experiencing this many issues. The DVD player was already replaced once when we first got it. I guess that's what we get for you guys using refurbished parts.
At Hurd Auto Mall, we strive for every sales and service customer to receive a VIP experience. Customer satisfaction is our number one goal. Read these Buick, Chevrolet, GMC reviews to see what our customers are saying about us.