When I went there in the past for oil changes I was told I had three free. Maybe they were incorrect (we all make mistakes) but they were excellent in the customer service presentation. Ed Bradley usually took care of me and I always felt appreciated and satisfied when I left. The second time I worked with John I believe in my last survey This time not so much. He was not very informative and quoted me a price of 80.00 for the air filters. I thought the oil change was free. When I went back to get my car I was given a bill for about 150.00. I wish he was more knowledgeable. All he said to me was I am all set, good news I wont need anything done until 30000 miles and gave me the bill. I love my Buick and I have been very happy with Hurd and look forward to continue my business with Hurd in the future. Also, I have continued to recommend Hurd when someone inquires about my vehicle. Please continue to hire people like Ed and John because they show they care and make you feel welcomed not like the next number.
When I set up my appointment for the service I advised that I needed a ride to and from work. The morning that I brought my car in I was giving a ride to work, I shortly after that received a text advising me of my advisor with any questions. about 3 in the afternoon I hadn't heard anything I text my advisor I got no response, I called the dealership and I was given another name and a voicemail no response then I called back again and got a different voice mail on my third call I asked for a supervisor the reception is put me on hold and said that the supervisor would have a driver call me back about 20 minutes later an advisor called me and said that the driver would be at my work at 4 he took the address that was it at 4:20 I had receive no phone call and no one was at my work finally at 4:50 the driver had called me and said he was outside he was not I was standing outside I asked where he was and the adviser had given him the wrong address. I have never had bad service but the last time was just a shitshow plain and simple.
My buying experience was second to none! Ed was awesome and the primary reason I return to Hurd. My Service experience has been good, but the quality of my 2019 GMC is so bad and no one seems to care ... over 40 days in shop so far and GMC customer care acts like they are doing me a favor. I will honestly look at other options for my next purchase in December. GMC customer care truly sucks! I don't need another person telling me the news / status of the repair I need them to own fixing it right the first time and not wasting my time or money. No concern on how much time i have wasted on my new car with issues. I could have bought used and had far better experience.
The service writer was awesome ! But I will never come back there for any more service I think over 2 hours for an oil change is absurd and it will never happen again ! And I’ve bought 3 vehicles there since 2005 ! Very poor scheduling
Yoryis Gomez was my service advisor and he provided outstanding customer service. A true professional who treated me with courtesy and worked very hard to make sure the issue with my car was taken care of.
At Hurd Auto Mall, we strive for every sales and service customer to receive a VIP experience. Customer satisfaction is our number one goal. Read these Buick, Chevrolet, GMC reviews to see what our customers are saying about us.