Had a very good greeting when i arrived at dealership. Was informed about how work was proceeding, even had cabin filter changed due to recommendation, and knowing my vehicle it was best time to do it.
Chris and Amandarose were very helpful. Chris showed us several vehicles before we settled on the truck and got us a fair price. Amandarose took over for Chris and has continued to assist us with getting the new registration and making sure I was notified the moment the tonneau cover we ordered arrived and was installed. The finance manager who worked with us (sorry forgot his name) was also very straightforward and for us through the less exciting parts of the purchase very efficiently. Overall a very satisfying experience.
Steve Farini < not sure if that is how you spell his last name. Anyway, Steve has always made me feel that my problem with a rattle in my buick encore is important to him. I know it is not a big deal to some but it is to me, he has said that buick prides itself on quiet cars and a rattle is not a quiet car. I have confidence in him that this problem will be resolved one way or another. I also get update phone calls to let me know what is going on. Those calls go a long way in customer satisfaction.
My appointment was for 9:30 I was there on time. After 2 1/2 hrs I question them what was taken so long. Came back k to me and said another 15 min. I was not happy. I needed to have a tire patched they said it would be a little longer. I said forget it I will take it to my gas station. I will never come back.
Only have one complaint, I was there one day trying out different cars, and I needed to figure out some finances. I received a call from the manager and we worked all the finance out. next day i get a call to come in at 4pm. I get there and no one is ready for me. I waited and hour and told them I was leaving as they still had customers with them. I made another appt. to go in monday at 10am. Everything went smooth from there. Dont call me to come in if i cant be seen or helped, and to wait over an hour. Its not comfortable to sit around with a mask on. I sat in my car with ac on. If it gotten busy, could of called me back and changed the time to come in. All I wanted was a call.
At Hurd Auto Mall, we strive for every sales and service customer to receive a VIP experience. Customer satisfaction is our number one goal. Read these Buick, Chevrolet, GMC reviews to see what our customers are saying about us.