I arrived at the service center just past 7:30am. John greeted me and explained what service was to be performed. Then he led me to the inviting waiting area. I wait approximately (30) minutes then John notified me of the completion of the service. He directed me to the cashier and I was off. Everyone I encountered was friendly. I very pleasurable experience.
Ed T is a outstanding person and salesman. Ed is very professional made my buying experience simple, straight forward and honest. Ed and his sales manager Jim were 100% transparent and very customer focused. Gene Ed's long time sales peer also stepped up and truly provided a team approach. It's because of Ed and service from the team I came back for a 3rd time. I left the dealership satisfied and feeling like I got a real good and fair deal!
The best car buying experience! My salesman John was professional and knowledgeable. He explained all my options of lease vrs. purchase for my new Buick, the vehicle features and options etc. He was friendly and made me feel comfortable. No nonsense, gimmicks or hidden fees. I will be a repeat customer. A+
Very poor communication within the organization. No one in service department even knew our car was there for service for a whole day. Our service coordinator Jonathan was the only professional there and kept me informed but when he called out sick our car was neglected. Took the technicians a week to correctly diagnose and fix thermostat!
At Hurd Auto Mall, we strive for every sales and service customer to receive a VIP experience. Customer satisfaction is our number one goal. Read these Buick, Chevrolet, GMC reviews to see what our customers are saying about us.