The passenger side caution light in my sideview mirror stopped working, so I made an appointment to fix it. It was taken care of quickly, efficiently and the service manager I dealt with was very pleasant and professional.
When I went to the dealership I did not plan on purchasing a truck. I liked the low-pressure approach and the deal that was offered to me. From that point until I picked up the truck the next day everything was smooth as silk. A good experience.
We are senior citizens - not technically savvy. We had a bit of a problem with the billing for the service visit for our 2010 Malibu. We contacted Service Manager Brian Allard who very kindly and patiently assisted us to satisfaction. We are thankful.
First appointment I had at 11 which was made over a week earlier and also took a 1/2 vacation from work. three hours later nobody worked on the truck if you make an appointment over a week ahead of time your truck should be worked on within the first hour so I wasted my 1/2 day off. I told them to give me my truck back after 3 hours. Made another appointment for the same thing cylinder deactivation not working as it should they tell me it is. I had the same exact truck which was a 2017 red line Colorado which got 2 mpg better. The 2019 truck on same road and speed does not go on.
Grease all over my truck when picked and tires were not rotated, service manager agreed to have truck cleaned, had to bring vehicle back the next day and my 10 year old son could have done a better job. Protectant all over mirrors and glass and spots missed. Protectant on running boards which is deadly getting in and out of truck. I bring my vehicle to the dealer for dealer service! This was extremely unacceptable of a dealership service
Service tech I met upon entrance to the dealership was was professional and respectful. It was obvious it was very busy. He did a great job handling the situation. Repair work was done promptly and satisfactorily as could be expected.
At Hurd Auto Mall, we strive for every sales and service customer to receive a VIP experience. Customer satisfaction is our number one goal. Read these Buick, Chevrolet, GMC reviews to see what our customers are saying about us.