Edmond, it's our pleasure to provide top quality customer service and we're pleased to hear that your experience reflected this dedication. Thank you for taking the time to share your experience with us. At Hurd Auto Mall, we value our customers and we look forward to seeing you soon.
It is great to hear that our staff at Hurd Auto Mall was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us.
Thank you for your feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail.
I knew the exact car I wanted and was a low maintenance buyer. It was important to me to not spend a lot of my valuable time sitting at the dealership. I was able to negotiate the purchase price over the phone, walked in on the day of purchase and was out within a VERY satisfactory amount of time. Could not have been a better car buying experience. Wendy and Charlie were fantastic!! Top notch.
Melissa, we sincerely appreciate your feedback. Each employee is a valued member of the Hurd Auto Mall team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
Chevy should put a warranty on timing belts or recall because it seems like after 5 years they seem to fail not a happy customer. Its a costly expense! Also seems like Chevys don’t hold there value and seem to fall apart after only a few years. Probally will consider going forward with another make in the future!
We would like to extend our most sincere apologies for the experience that you had at our service department. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.
Our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Hurd Auto Mall service team would like to thank you for coming in and we hope to see you again in the near future.
Paula- thank you for sharing this great feedback with us about your sales experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Hurd Auto Mall team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
They need to educate themselves on the customers vehicle (what work needs to be done, problems, warrenties, etc) prior to setting the appointment. Let customers have an idea what to expect when they come in. Nina who is setting the appointment should give an estimated time frame to let you know how long you could be potentially sitting in the waiting area along with any fees you could be paying that day. If I'm allowed x amount of oil changes per a certain time frame then specify that when setting them up! Also certain questions asked prior to the visit should be answered correctly or not at all, it's very frustrating when your told your car is covered for particular maintenance and then when you arrive it's a different story. The service department was not considerate of my time nor helpful with trying to accommodate what was needed to be done even though I was told other wise on the phone prior to my appointment. I now regret even purchasing my vehicle from Hurd because how awful my experiences have been with the service department.
Thank you for providing us with your feedback. Our team is dedicated to providing a great experience for customers and we would like to discuss this issue in greater depth. Please give us a call at your earliest convenience.
Walter- thank you for sharing this great feedback with us about your service experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
Had an appt. for 9 am to replace 4 tires with new ones. The tires were in but did not start work until after 10 am. This is the 3rd time it has taken over 2 hrs to do service to my vehicle which should take less time. Do they schedule too many appts at the same time? Did not even clean the rims after installation!
Arthur, we apologize that we did not meet your expectations, but would like to thank you for providing us with this feedback. We want to research your situation and discuss options to make things right. Please contact our team at your earliest convenience so we can work on a solution.
At Hurd Auto Mall, we strive for every sales and service customer to receive a VIP experience. Customer satisfaction is our number one goal. Read these Buick, Chevrolet, GMC reviews to see what our customers are saying about us.