It is great to hear that our staff at Hurd Auto Mall was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us.
I were really not happy with my service. I dropped off my car at 9 am for routine maintenance, the agent helping me said the car would be ready at noon. We never heard back and we called at 230pm, at that time I was informed that my car needed 2 new tires. I agreed to this service. I didnt hear back from the agent and I finally called at 445 it was finally ready. It seemed like this service took a very long time
Donna - thank you for sharing this great feedback about your experience with us. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
They forgot to set the oil percentage gauge back to 100%, and also, I was charged more than $100 for an upgrade to the bluetooth system but it still does not work well. There is so much static that I can't hear the person who is speaking to me and have to hold the phone to my ear while driving. I am thinking of getting a Toyota Highlander in place of the Buick. I have had many issues with the Buick since I have owned it.
iThe whole Hurd Auto Mall team would like to thank you for this great feedback on your visit to our dealership. We are happy to hear that you were pleased with your visit and hope to see you in the future.
Yet again another issue with the service team. I leave my car for an oil change come back and my service advisor is on lunch so I approach another crew member and tell him I?m here to pickup my suv. He tells me to go to the cashier so I tell him I have a coupon and he says the cashier will handle it, when clearly your policy from past experiences is the advisor takes the coupon and reprints the bill. I proceed to the cashier and hear the same thing again. Why do I have to wait even more? I stand there for 5 more minutes waiting. Your service team needs to get on the same page it?s getting ridiculous now that I know the policies and the advisors don?t.
Thank you for taking the time to share your feedback, Patricia. I'm happy to hear that our sales team took great care of you during your visit. We look forward to seeing you again for scheduled maintenance down the road. Thanks!
Thank you for taking the time to share your feedback. We appreciate the time it took for you to give us this feedback. At Hurd Auto Mall, we value our customers and we look forward to seeing you on your next visit.
Christine - thank you for sharing this great feedback about your experience with us. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
Mari - thank you for taking the time to write about your experience at our dealership. All of us at Hurd Auto Mall pride ourselves on our commitment to service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
I thought I had a oil leak turned out to be the wrong filter was put on after a oil change.Everyone was professional right down to the driver .I also had a slow leak in left front tire that they plugged.I thought I was going to be looking at $$$$ the cost was 45.00 .With a oil change . (Certified pre owned)
At Hurd Auto Mall, we strive for every sales and service customer to receive a VIP experience. Customer satisfaction is our number one goal. Read these Buick, Chevrolet, GMC reviews to see what our customers are saying about us.