Customer Reviews

Just purchased my 2010 gmc terrain ,was...

Just purchased my 2010 gmc terrain ,was squeaking when driven ,that was taken care of . I left did some errands then the engine light came on and the engine sputted when shutting off , called service back had me come back in . Was given a loaner until mine was fixed .Happened on Friday had my vehicle back on Tuesday..

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I was greeted right away when I came in....

I was greeted right away when I came in. However, they did not wash my car.

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Went in for oil change and tire...

Went in for oil change and tire rotation. Service came out to tell me I had and issue but they had the part and I would be there an hour. I stay and everything was done quickly.

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From the moment I called Mary with Buick...

From the moment I called Mary with Buick Roadside assistance, I had a very satisfying experience. Charlie from Hurd service called as soon as my car arrived on flatbed, and always kept me updated on the problem. He informed when my transmission would be fixed and my enclave was even ready early. Charlie was very professional and considerate. He knew that my car was needed back and called Friday night so I could pick it up before the weekend! Not only do I love driving my 2008 Buick Enclave, but I love knowing that I have a great dealer in case problems arise. In the 5 years I have been a Buick owner, my Enclave has continued to be reliable- this was the first breakdown. I will certainly recommend Hurd and continue to service my Enclave there, thanks again!

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Everything was perfect!

Everything was perfect!

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John the shop foreman is the only reason...

John the shop foreman is the only reason I will be going back for warranty service

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It took longer then expected but I had a...

It took longer then expected but I had a lot to do and found the lounge a perfect place to work from while waiting. I was there for almost 4 hours. Glad to see you are very busy.

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Mike Larcher was very helpful and...

Mike Larcher was very helpful and professional in helping me with getting a new radio to replace the defective radio in my Buick Lacrosse. Also in helping with identifying the problem with my heated seats and the blower with the heating unit. Also Jorge's and I believe his name was John they took the time to help me with the problem I was having paring my cell phone with the hands free calling...... It was as simple as changing my address book to first then last name in order for the system to recognize who I wanted to call in my phonebook! Thank you very much!!!!!

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excellent salesman excellent finance rep

Excellent salesman excellent finance rep

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Pleasant employees and they were very...

Pleasant employees and they were very efficient especially Bob Machado who helped me.

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